Return and Refund Policy

ANY OUTFIT FROM THE MONUMENTAL COLLECTION TAKES UPTO 30 TO 45 DAYS TO MANUFACTURE.

TERMS AND CONDITIONS

  • PRODUCTION OF ANY OUTFIT SHALL ONLY BEGIN ONCE THE PAYMENT HAS BEEN CLEARED BY CLIENT.
  • DELIVERY DATE IS COUNTED FROM THE DATE OF THE PAYMENT. 
  • ALTERATIONS , IF ANY, SHALL BE MADE ONLY AFTER FULL BALANCE IS CLEARED BY CLIENT.
  • CLIENT MUST ACCEPT DELIVERY OF OUTFIT NO LATER THAN 5 DAYS FROM FINAL DELIVERY DATE.
  • FOR ANY ALTERATIONS PLEASE ASSUME A PERIOD OF 7-10 DAYS PLUS LOGISTICS TIMELINE
  • ALL OUR PRODUCTS ARE HANDCRAFTED. HENCE FINAL COLOUR/TECHNIQUE CAN SLIGHTLY VARY DUE TO INVOLVEMENT OF MULTIPLE KARIGARS (ARTISANS)
  • WE ALLOW MAXIMUM OF TWO CUSTOMISATIONS IN AN OUTFIT AS PER CLIENT PREFERENCE.
  • A PDF CONTAINING MEASUREMENT,  SKETCHES AND VARIOUS SPECIFICATIONS OF THE OUTFIT IS SHARED ON A WHATSAPP GROUP WITH THE CLIENT. CLIENT MUST THROUGHLY CHECK ALL DETAILS, SIGN THE COPY AS A FORM OF APPROVAL ON THE DETAILS OF THE ORDER.
  • NO CHANGES SHALL BE MADE TO THE SPECIFICATIONS OF THE OUTFIT ONCE THE PDF IS SIGNED AND APPROVED BY THE CLIENT.
  • THE DESIGNER OR THE LABEL, DOES NOT TAKE GUARANTEE OF THE OUTCOME OF ANY CUSTOMISATIONS MADE TO THE OUTFIT BY THE CLIENT.
  • NO STRUCTURAL CHANGES SHALL BE MADE TO THE OUTFIT ONCE ITS MADE AS PER CUSTOMISATIONS. ONLY SIZE FITTINGS AND EMBROIDERY FINISHING SHALL BE DONE AS PART OF ALTERATIONS.
  • THE DESIGNER SHALL BE MADE AWARE OF ANY MAJOR SIZE CHANGES AT LEAST 1 MONTH PRIOR TO THE DELIVERY DATE; IN CASES INVOLVING MAJOR WEIGHT LOSS/GAIN BY THE CLIENT.
  • ALL ORDERS ARE NON-REFUNDABLE.
  • ALL OUTFITS ARE MADE-TO-ORDER HENCE WE DO NOT EXCHANGE OR ACCEPT RETURNS. MANUFACTURING DEFECTS, IF ANY, SHALL BE REPAIRED BY THE DESIGNER